I just wrote a post about IT Team Basics where I highlight the I.T. Service Desk in an illustration and that got me to thinking about all the challenges non-profits face when it comes to organizing service desk requests. Here’s the scenario. You are a growing non-profit organization and you find that your growing demand […]
The I.T. Service Desk Example The I.T. Service Desk. What an institution. In some organizations the I.T. Service Desk might be the first level of customer support serving thousands of public customers. In other organizations it might be made up of a single individual who actually has to work on many projects in addition to […]
I recently created a simple tool to help me effectively calculate the Availability, Reliability and Maintainability of I.T. Services. I find that such tools offer some helpful objectivity to the often chaotic world of Non-profit organizational management I work in. I hope that this tool helps people learn and apply these simple disciplines to their own I.T. […]
In my recent post entitled IT Availability Management, (Facts & Fiction), I mention that I.T. availability management is made up of several elements including but not limited to Reliability and Maintainability. If you need to know how to measure Service Availability see How to Calculate Service Availability. In this post we’ll walk through how to […]
I know…I just wrote about I.T. availability so why am I writing yet another post on the subject? My recent post on this topic entitled I.T. AVAILABILITY MANAGEMENT (FACTS & FICTION) shared some high level perspectives about I.T. Availability for business managers and I.T. professionals alike. This post focuses a little more on equipping I.T. managers. It […]
This is just a short post today…I promise. Not long ago I was speaking with a dear friend and mentor of mine back in the Chicagoland area. His name is Dave Braunschweig. Dave is a professor at a local college up there. The guy is one of those super scary smart people, a amazing teach and […]
A promise, a prophesy, an assurance of hope to a people in desperate need for a deliverer. The people living in the tiny nation of Judah during the time of Isaiah were rare indeed. Through they were ultimately just as fickle and unfaithful as their family members to the North, in the midst of a world who […]
He says, “Be still, and know that I am God; I will be exalted among the nations, I will be exalted in the earth.” Psalm 46:10 From the average guy like me, to a revolutionary theologian like Martin Luther, I don’t know of many verses that are quoted and frankly, “miss quoted” more than this little […]
Make it easier for photographers in your organization to share images with website content managers by pointing a web address “sub domain” directly to the wordpress media upload page. This video will show end users how to upload media once the web address has been implemented.
I am sure that most of my esteemed colleagues in the “not-for-profit” technology world are already aware of this. However, I thought that I would pass along some information that I received from google the other day regarding changes to their free Google Apps service…just in case. Hello from Google, Here’s some important news about […]
