In honor of Black History month my dear pastor friend in Chicago posted a short quiz in the church Bulletin last weekend. I decided to post some of the questions here… It is inspiring to learn the amazing things that Black Americans have done to make this country great. Test your knowledge of Black History […]
When I think of the heroes like Dr. Martin Luther King Jr. from our past who have paid so much for the freedoms that we take for granted, I am overwhelmed with gratitude. Why is Martin Luther King Jr. such a hero to me? I can tell you that it is not because he […]
Yesterday I wrote a description of I.T. from one perspective and a description of computer technology users from another. Today I started writing a list of practical disciplines for end users and technology pros to hopefully gain a better understanding of each other. As I started crafting the list I quickly realized that there is way too […]
In this corner…The I.T. Pro… When I start to talk about using Information Technology “best practices” for churches and non-profits, professionals who work in such organizations day-to-day shutter. Let’s face it, I.T. has a bit of a reputation for applying a heavy draconian hand when it comes to setting I.T. policies and standards. In many […]
I was thinking recently about all the challenges that churches face when it comes to growth and organization. I must confess that I really grieve inside at the tensions in place today. It is one of those situations where if you don’t laugh, you’ll cry. We need all churches with all of our different nuances to serve […]
This post is devoted to my dear brothers and sisters in Christ who are living out Matthew 28:18-20. Today I am particularly mindful of Rev Mike Neal and his bride Dee of Glorious Light Church in Chicago Illinois. I am also mindful of Reverend Reggie Tucker and his bride Mary of Orange Mound Outreach Ministry, […]
I just wrote a post about IT Team Basics where I highlight the I.T. Service Desk in an illustration and that got me to thinking about all the challenges non-profits face when it comes to organizing service desk requests. Here’s the scenario. You are a growing non-profit organization and you find that your growing demand […]
The I.T. Service Desk Example The I.T. Service Desk. What an institution. In some organizations the I.T. Service Desk might be the first level of customer support serving thousands of public customers. In other organizations it might be made up of a single individual who actually has to work on many projects in addition to […]
In my recent post entitled IT Availability Management, (Facts & Fiction), I mention that I.T. availability management is made up of several elements including but not limited to Reliability and Maintainability. If you need to know how to measure Service Availability see How to Calculate Service Availability. In this post we’ll walk through how to […]
I know…I just wrote about I.T. availability so why am I writing yet another post on the subject? My recent post on this topic entitled I.T. AVAILABILITY MANAGEMENT (FACTS & FICTION) shared some high level perspectives about I.T. Availability for business managers and I.T. professionals alike. This post focuses a little more on equipping I.T. managers. It […]