Yesterday I wrote a description of I.T. from one perspective and a description of computer technology users from another. Today I started writing a list of practical disciplines for end users and technology pros to hopefully gain a better understanding of each other. As I started crafting the list I quickly realized that there is way too […]
In this corner…The I.T. Pro… When I start to talk about using Information Technology “best practices” for churches and non-profits, professionals who work in such organizations day-to-day shutter. Let’s face it, I.T. has a bit of a reputation for applying a heavy draconian hand when it comes to setting I.T. policies and standards. In many […]
I was thinking recently about all the challenges that churches face when it comes to growth and organization. I must confess that I really grieve inside at the tensions in place today. It is one of those situations where if you don’t laugh, you’ll cry. We need all churches with all of our different nuances to serve […]
This post is devoted to my dear brothers and sisters in Christ who are living out Matthew 28:18-20. Today I am particularly mindful of Rev Mike Neal and his bride Dee of Glorious Light Church in Chicago Illinois. I am also mindful of Reverend Reggie Tucker and his bride Mary of Orange Mound Outreach Ministry, […]
Humanity longs for justice. Humanity longs for Righteousness and Goodness. Humanity longs for reconciliation. Only Christ’s death on the cross offers enough to pay humanities insurmountable debt of injustice. Only Christ can give us a mutual foundation to stand on. Only Christ can transform our hearts toward each other. As believers in Christ, we can’t […]
June, 2005. I remember the day was hot and very humid. I can’t remember what Southern City we were staying at that day during our Justice Journey. All I remember from that day was sitting in a small conference room at a regional hotel chain listening to one of many amazing talks that I had […]
I just wrote a post about IT Team Basics where I highlight the I.T. Service Desk in an illustration and that got me to thinking about all the challenges non-profits face when it comes to organizing service desk requests. Here’s the scenario. You are a growing non-profit organization and you find that your growing demand […]
The I.T. Service Desk Example The I.T. Service Desk. What an institution. In some organizations the I.T. Service Desk might be the first level of customer support serving thousands of public customers. In other organizations it might be made up of a single individual who actually has to work on many projects in addition to […]
I recently created a simple tool to help me effectively calculate the Availability, Reliability and Maintainability of I.T. Services. I find that such tools offer some helpful objectivity to the often chaotic world of Non-profit organizational management I work in. I hope that this tool helps people learn and apply these simple disciplines to their own I.T. […]
In my recent post entitled IT Availability Management, (Facts & Fiction), I mention that I.T. availability management is made up of several elements including but not limited to Reliability and Maintainability. If you need to know how to measure Service Availability see How to Calculate Service Availability. In this post we’ll walk through how to […]